Code of Conduct training
Each HCA Healthcare colleague is required to receive one hour of orientation training on our Code of Conduct, and acknowledge review of the Code of Conduct within 30 days of employment. Participants learn about the major components of the Code of Conduct, how it can be used to guide decisions and actions in specific situations and what actions are appropriate to take when a violation of the Code of Conduct is suspected. To help facilitate successful training sessions, we have developed various resources, including presentation materials, online training, facilitator materials and guidance to organize and deliver this program effectively.
Every year we conduct one hour of annual Code of Conduct "refresher" training for all HCA Healthcare employees. The training serves to increase participants’ awareness of how to deal with everyday situations that relate to our mission, values and compliance policies. The training is designed to be highly engaging, whether a participant attends a facilitator-led session or takes the online course.
For more information regarding HCA Healthcare's Code of Conduct training, please contact Kristen Bentley, Ethics and Compliance Training Manager.
Compliance training
HCA Healthcare employees are required to receive compliance training relevant to their job responsibilities. For example, individuals who perform billing services receive billing compliance training. Each responsible executive is expected to determine what training is needed within his or her area of compliance risk and to then develop and disseminate that training.
Training is delivered through a number of methods including webcasts, online courses and instructor-led sessions. All training is tracked in the company's learning management system.
Other methods of communication
Several methods of communication are used to promote and discuss the company's ethics and compliance program. Two of the methods of external communication are speeches and articles. Methods of internal communication include a robust Intranet site, newsletters for facility ethics and compliance officers (ECOs), periodic ECO conference calls and webcasts, and compliance alerts.