Transforming
healthcare through
technology and IT careers

Automation

Our recent automation successes include:

• Billing bot. Though automation, a bot monitors purchase order request queues, creates purchase orders and distributes orders to select vendors using preferred send/receive options.
• Patient information automation. Saving approximately 250 hours of work each day, a patient-focused automation searches insurance details and auto-documents patient registration materials.
• Education credits automation. Moving from an Excel spreadsheet to automation, Galen College of Nursing’s transfer credit approval process transitioned from a lengthy process to one that now takes minutes.

Care transformation and patient experience

• Staff scheduling. Using a machine learning algorithm, our teams have created more balanced, equitable and transparent hospital schedules that contribute to having the right people in the right places at the right time to help deliver the best care for our patients.
• Documentation gains. Utilizing ambient speech recognition (ASR) technology and natural language processing (NLP) algorithms, our teams are alleviating documentation burdens for our physicians.
• Workflow analyses. A range of initiatives are underway to improve workflows and efficiency in our hospitals. Real-Time Locating Systems (RTLS) technology is providing insight into the location of people, patients and assets. Call and text analysis is eliminating inefficiencies and admin burden, and an automated system in the emergency room is accelerating patient registration.

Big data, storytelling and patient care

Our applications include:

• SPOT (Sepsis Prediction and Optimization of Therapy). SPOT, one of the first enterprise predictive analytics tools developed by our teams, is an algorithm-based alerting system that helps our clinicians more quickly identify patients with sepsis. HCA Healthcare was recognized by The Joint Commission and the National Quality Forum with the 2019 John M. Eisenberg Patient Safety and Quality Award for our work with SPOT.
• NATE (Next-Gen Analytics for Treatment and Efficiency). Developed internally, NATE provides a flexible, holistic digital visualization of our hospitals and the patients within, integrating real-time facts and predictive analytics so that clinicians and facility operators have a clearer understanding of what’s happening in a facility and what’s likely to happen in the future.

Harnessing the cloud

World-class clinical systems and solutions

• Electronic health record (EHR) modernization. The implementation of our new Expanse EHR platform at all HCA Healthcare acute care facilities will help create efficiencies for our care teams, improve the coordination of care for our patients, enable enterprise data insights and power innovation.
• Virtual nursing. Our technology-rich program supports our team at the bedside, alleviating workload, providing enhanced satisfaction for patients and nursing staff, and providing nurses new opportunities.
• Robots. To provide an extra set of hands for repetitive tasks, tech-friendly mobile interactive robots have and will continue to serve the units and departments of HCA Healthcare facilities by performing a variety of tasks to create efficiency for our care teams.

Operational resiliency

In 2022, our ITG Service Management organization supported 9 million configuration items that included servers, endpoints, workstations, and network and mobile devices. The ITG team responded to more than 2.2 million incidents, resolving 94% of incidents within defined time to resolution service levels.