|Goal||Provide support to HCA's Performance Improvement team in field placements around the country|
|Eligibility||Juniors, seniors and masters-level engineering students|
|Program size||15 interns|
|Logistics||10 week long internship in various US locations|
|Application process||Online applications will be available in the fall|
|Why you might be interested||
Meet Lexie, Performance Improvement Engineering Intern
University: University of Oklahoma
What is your degree? How do you use it in your role? My degree is a B.S. in chemical engineering. The data analysis, computer simulation experience and Excel experience that I gained while earning that degree were the foundations of my work at HCA.
Why did you choose to work at HCA? I chose to work at HCA because the internship role of performance improvement engineer intern was a great way to kick off my graduate engineering management education the following semester, and because the internship provided me with a valuable opportunity to work independently and make a meaningful contribution to Oklahoma University Medical Center.
Provide an overview of your internship experience. I worked on improving patient flow through the adult emergency room (ER) by identifying changes that could be made to patient care processes. I worked very closely with ER administration and staff to understand each step of patient care and ways it could be improved. I also created a computer simulation of the ER using FlexSim Healthcare software to determine whether the software would be a useful tool for HCA.
What is the most interesting project you have had the chance to work on? The most interesting project I got the chance to work on during my internship was building the computer simulation of the ER. I had to understand each step of patient care for many different types of patients, as well as the number of patients and staff in the ER throughout the day. My work resulted in a broad comprehensive model of the ER that simulated the waiting room queue and average length of stay for patients. I could then vary the number of staff or other resources available to gauge the effect on the ER patients.
What have you learned about HCA from working here? What have you come to appreciate? I learned about the structure of HCA, as well as the support it provides to the hospitals and the standards it implements to ensure high-quality patient care. I've really come to appreciate how working with the doctors, nurses and administration allowed us to come up with solutions that directly improved patients' experience in the ER by focusing on opportunities that would affect the most people in the most positive manner.
What type of person would you suggest look into applying to this internship in the future? I think the Performance Improvement engineering internship is great for engineers who want to work with many different types of people. One of my favorite things about the internship is that I was working to directly impact the patients, which gave me a sense of purpose with my work.