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Inclusion, Compassion and Respect

Great healthcare starts with compassion.

We believe in delivering exceptional health care, and that is built on a foundation of inclusion, compassion and respect – for our patients and for each other. We will foster a culture of inclusion across all areas no matter a person’s race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or veteran status.

“At HCA, we believe delivering a quality patient experience is central to fulfilling our mission of the care and improvement of human life. We can only achieve this by providing care that recognizes the diverse cultures and backgrounds of our patients, physicians and employees – where everyone is treated with fairness, dignity and respect.”

R. Milton Johnson

HCA Chairman and CEO

In line with our strategic efforts to ensure equitable care, HCA is proud to actively support the national collaborative effort Equity of Care. We believe that by eliminating disparities in healthcare, we can improve experiences and outcomes for all our patients.

Everyone matters

Equity of Care, a partnership between the American College of Healthcare Executives, American Hospital Association, Association of American Medical Colleges, Catholic Health Association of the United States, and America’s Essential Hospitals, is dedicated to bringing all patients the care they deserve. The coalition works to improve diversity data to expand access, increase cultural competency training and foster diverse leadership.

Our commitment to diversity and inclusion

At HCA, we seek to provide culturally competent care to every patient we serve. We are committed to fostering a culture of inclusion that embraces and nurtures our patients, colleagues, partners, physicians and communities.

Access for all: learn about our language services

When patients and their families understand and participate in healthcare decisions, they have better outcomes and a better healthcare experience. That’s why HCA is committed to ensuring that every patient we serve is able to effectively communicate with caregivers and easily access care-related information.

To deliver on this promise; HCA partners with multiple vendors to offer essential language services for patients who may be limited English proficient (LEP), deaf or hard of hearing, blind or low vision, or have other communication barriers. Our goal is to always provide the highest quality patient-centered communication through the use of interactive translation and interpretation tools, including qualified face-to-face, telephonic and video remote interpreting.

Access to language services advances our goal: to give all people the care they deserve.

Care begins with understanding

Providing people with true care – care that considers all their needs – takes a willingness to learn about other cultures and to recognize what makes each patient unique.

Art Garza, CEO of Valley Regional Medical Center, knows that leadership plays an important role in supporting the many factors that contribute to the delivery of culturally competent care.

“We are always working on more effective communications between patients and providers. Food, culture, language – it must all be considered,” says Art. “Through ongoing collaboration between doctors and our hospital, we conduct health screenings and educate members of our communities about their most prevalent diseases, so we can all take better care of ourselves.”

The way Art leads – using values to drive strategy – is at the heart of how HCA operates.

Diversity spurs innovation

HCA strives to solve problems before they exist. But when someone does experience an issue, we act quickly to make things right – not just for the individual, but for everyone.

After attending an event at Riverside Community Hospital, Ruthee Goldkorn had a hard time getting to her car. Valet service had closed, and the staffer with a golf cart wasn’t equipped to accommodate her wheelchair. Her long wait prompted her to contact the hospital, which led to a call to D’Andrea Evans, ADA compliance coordinator for HCA’s design and construction department. Ruthee’s experience led to the quick implementation of an effective plan to enable all hospital guests, regardless of disability or time of day, to easily get to their cars.

Once this issue was resolved, D’Andrea continued to collaborate with Ruthee to address other potential accessibility issues at the hospital. “Together, we’re developing solutions for all of our facilities,” says D’Andrea.

HCA has a team of more than 500 ADA coordinators dedicated to improving care for patients with disabilities, for veterans, and for seniors, as well as to furthering patient rights with regard to service animals.

Building diverse teams

Dia Nichols, CEO of Northside Hospital, has been a long-time champion of creating a more inclusive culture, not just within HCA but also within the broader healthcare industry. Dia was among HCA’s first African-American CEOs – an achievement that helped blaze the trail for others.

Fueled by his own opportunities and encouraged by supportive mentors along the way, Dia always aims to create teams with diverse skill sets.

“Most of the time, what makes us different makes us awesome. Differences challenge our assumptions, and I like that,” Dia says. “My approach is to create opportunities to find the top talent.”